Budget Car Truck Rental — Car Rental in Barrie

Reviews of Budget Car Truck Rental

• Brian

  Added 2015.02.19

  Extremely pissed off at this point. Came Friday to reserve a car with my hubby, to which the owner told us that it would be here ready for 9am for us to move when they opened. Sitting here now since 9am and the store is not open and have called and left messages and no one has answered. This is horrible customer service, as well as the fact that now we don't have a truck to move our house over. This is unacceptable!!!!!! I'm pregnant and 4 days overdue and we are trying to get our stuff moved into our new place as we just got possession...how can a store online and at the door say they open at 9 and then about an hour and a half later still not be open and not have the decency to even call or have a message saying why. We are not the only people waiting there are multiple people here waiting for their reservations and also wondering why this place isn't even open!!! No excuse!!!
• Samuel

  Added 2014.08.11

  Much like a previous reviewer, but on returning the vehicle: when I rented, I was told the office would be open until 2:00pm. I arrived at 12:15pm to find a sign on the door that read 'Back At 1:30pm.' This just added to the frustration of why I had to rent the vehicle in the first place - my own vehicle broke down in Barrie on our way back to Gravenhurst and had to be towed and repaired. I needed another vehicle to drive until the repair was finished. The only thing that will make me a happy customer would be if they offered me a free ride back to the location of my repaired vehicle. We will see.
• Joshua

  Added 2014.06.27

  I was surprisingly pleased with my Camry. Guy at the desk was very helpful and understanding when there was a mix up with the deposit. Car was clean and pick up/drop off were quick and easy. My deposit was returned quickly. Will definitely use this location again.
• Samantha

  Added 2013.12.12

  Jim Jamal was a gem of a person, offered me the lowest rate at the locality and even had a car when no other rental company had one because of the snow.
• Chase

  Added 2013.08.21

  Extremely unhappy with this location. The guy Brad is so misleading, he will tell you things which are misleading, so please don go to what the says, and later on he will say please contact 1-800- BUGDGET to get you complain solved. I wish I could give a zero stars to him for lying. He said our location will be closed on the Labor day, so you can return anytime on that day, and you wont be charged extra, but turns out he put a charge on my credit card for extra day, and now claims he did not tell us this, and now asked us to contact help line. This location gave me worst experience, and I will not recommend this location of budget to anyone. If anyone happens to go please get all details in written in advance from this guy Brad, as he is misleading and not accurate.
• Bria

  Added 2013.07.08

  P.S. So, when I returned, the young man at the counter, Matt, a 12+ year veteran with Budget, listened to my story, apologized and then offered to drive me the 10 minute trip to the location of my repaired vehicle - awesome! I would go back to deal with him again. Thanks!!